UOB Kay Hian Customer Service & Contact
UOB Kay Hian Malaysia can be reached by phone and email during business hours, or in person at its Kuala Lumpur head office and regional branches.
Open an Account →Ways to contact UOB Kay Hian — and when to use each
Malaysian clients can typically reach UOB Kay Hian through the following channels:
| Channel | Best for | When |
|---|---|---|
| Phone | General enquiries and urgent account questions | During business hours, Monday to Friday |
| Non-urgent questions and documentation | Replies typically within 1-2 business days | |
| Branch / dealer | Account opening, KYC documents and dealer-assisted trading | During branch opening hours |
Contact details and branch locations can change — confirm the current phone number, email and office hours on UOB Kay Hian's own channels before visiting or calling.
For account-opening or documentation questions, the Kuala Lumpur head office or your nearest branch is usually the most direct route, since dealer staff can review documents in person.
Related UOB Kay Hian pages
Support requests raised in an app tend to arrive with less context than the same question typed on a computer, which slows identity confirmation. The commission explains where to escalate an unresolved broker complaint, and a description of client verification requirements covers why the questions repeat.